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HIGH LEVEL RESIDENTIAL CARE

 

PRE-ADMISSION

There are six things to do prior to admission to the Residential Care Facility:

 1.  HEALTH STATUS

The Home requires a copy of the completed "Aged Care Application for Approval Form (2624)" for eligibility to "high" category health as provided by the Aged Care Assessment Team (ACAT).

 

2.  INCOME STATUS

Confirmation is required from the Department of Health and Aged Care as to the pension or income status of the incoming Resident (Centrelink will determine the pension/income status on behalf of the Department of Health and Aged Care) and they will notify the Approved Provider.

This information is required to determine the fee structure for the incoming Resident in accordance with Government Regulations.

 

3.  ASSET TEST

An Asset Test may require completion and signed prior to admission.

 

4.  "OFFER" OF A RESIDENTIAL CARE AND ACCOMMODATION AGREEMENT

The Home requires a contract with accurate financial details to be completed to hold a bed placement.  A Resident (or enduring Power of Attorney) needs to "accept" our legally bound "offer" at least seven (7) days prior to admission to ensure a Government regulated fourteen (14) day "cooling" off period.

 

5.  FEES

New admissions will be required to pay to the Facility an amount equivalent to the current rates in accordance with their pension/income status.  These are to be paid on or prior to the admission (no cash accepted).

 

6.  POWER OF ATTORNEY

Copies of the "Power of Attorney" should be given to the Director of Care Services/Nurse Manager to be filed in the office.

 

PRIOR TO OR ON ADMISSION

Prior to admission please present the following to the Nurse Manager:

 

1. Signed Residential Care Agreement, Accommodation Agreement and Asset Test Document.
2. Signed Application and "High Care" Approval form.
3. Completed Direct Debit arrangements.
4. All medications and current prescriptions.
5. All aids or equipment currently required for the Resident eg. Hearing aids, Glasses etc will need to be named discreetly by the Resident/Relatives/Representative.
6. All Pension cards, Medicare, Ambulance, Access Cab cards, Private Health Fund, Pharmaceutical Benefit card and any appointment cards.
7. Electoral card if available.
8. Medical Officer's letter with relevant information regarding the new Resident, along with the Medical Officer's name and telephone number.  The Resident's choice of a Medical Officer.
9. One months accommedation and care fees paid in advance.
10. Authorisation to take photographs of the new Resident.
11. Social History Form completed
12. Copies of "Enduring" or "Medical Power of Attorney".
13. Name, address and contact telephone number of the person holding enduring Power of Attorney/Power of Guardianship if applicable.
14. Name, address and telephone numbers of at least two people to contact in an emergency.
15. Name, address and telephone number of Funeral Director.

 

ACTIVITIES PROGRAM

All Residents are encouraged to participate in our program for enjoyment and to help maintain abilities and interests.

When designing individual programs, the resident's past work, interest and hobbies are used as a basic guide to create a program of familiar and meaningful activities.  To this end, we often seek the assistance of relatives and friends who have known the person best.

Some other ways you may wish to become involved are set out below:

Taking your relatives for short drives or walks.

Writing letters, running shop errands.

Participating in the activities program - visitors are welcome.

Assisting with transport on outings, to medical appointments etc.

 

The recreational activity staff can discuss any ideas that you think might help to enhance the quality of life of your relative.  Your contributions will ensure that we continue to offer the very best of care to our Residents.

 

FAMILY INVOLVEMENT

Residents cherish visits from family and friends.  There are numerous ways that families can be involved to maintain quality of life or be involved in actual care, eg.  Assisting with feeding at meal times, tidying wardrobes, walks in wheelchairs, writing letters, reading, manicures etc.

 

COMPLAINTS RESOLUTION

You have a right to make comments suggestions or complaints without fear of reprisal.

We aim to provide a high standard of assistance to Residents.  As such, it is essential that staff are aware of any concerns expressed by our Residents and/or their families or friends on their behalf.

Residents meetings are held at regular intervals throughout the year.

Compliments, comments and complaints are welcomed by Residents and staff and can be relayed through the Improvement log form available in the facility.

The Director of Care is more than happy to discuss any concerns you may have at any time.  Please feel free to make this contact.

Complaints raised will be acknowledged and investigated and appropriate action will be taken.  You will be kept informed of the progress  and outcome of the investigation.

Anonymous complaints will be investigated but the outcome may be limited due to the anonymity of the complaint.

Where the issue is not resolved satisfactorily, contact can be made with the Administrator by writing c/o:

Martindale Residential Care Facility
1 Duffield Street
GAWLER  SA  5118

 

Where a Resident chooses to use an interpreter, this request will be facilitated.

We would encourage individuals to bring their concerns to our attention in the first instance, however, they may choose to seek help from an external source such as:

Aged Rights Advocacy Service - Telephone (08) 8232 5377
Aged Care Complaints Investigation Scheme - 1800 550 552

At Martindale Residential Care Facility, we are continuously striving to improve the quality of our service.

 

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